Is Agency recruiting really this bad?
It is a time of massive confusion and concern in Agency recruiting.
You are not alone if your results are down, the fun has dwindled, and you are worried about the future.
Company results are suffering, and previously high-performing recruiters are struggling in many cases.
‘The market’ is quick to be blamed, but the impact of AI is often quoted. (Although that is much overhyped, for now.)
Meanwhile, concerned, sometimes desperate, owners and managers are telling recruiters to get out and “do more business development” and, in many cases, resorting to that old favourite “Get on the phone“.
Meanwhile, most recruiters lack business development skills, and their leaders are failing to provide the necessary training and marketing support. As for ‘getting on the phone’, it is a nice idea, but who picks up the phone to an unknown number these days?
(Oh, and by the way, there is your clue to modern BD. “Unknown number”. Why are you ‘unknown’? Even the previously highest of high-flying recruiters are now suffering from their lack of fundamental client relationship-building skills.)
So, I was intrigued when a long-time reader of my content, Bill Josephson, wrote me a note on his experience.
Now it’s important to know that Bill has been in agency recruitment since 1980 (same as me, coincidentally). He has worked in agency recruitment in the US in accounting and finance, IT, and for the past 20-plus years, in Defence Engineering recruitment.
Read what Bill says has happened to him. And he has nearly 50 years’ perspective to draw from – and it’s distressing. (Bill’s words in italics. My notes in blue)
“My Recruiting career has been built on making phone calls, marketing candidates to hiring managers, and presenting jobs to prospects I’ve typically cold-called.”
This is how I was brought up and trained. Indeed, we had no computers when we started recruiting.
“Technology has incrementally encroached on the necessity for companies to work with 3rd party recruiters. We are competing to get on companies’ approved vendor lists. They give you the toughest jobs to work on with lower success rate. In many cases, not working with you at all, doing the recruiting with large staffs and AI and RPO’s–Recruiting Process Outsourcers.”
I am not sure that is everyone’s experience. Maybe it is sector-specific. Most recruitment companies I work with have done very well till the last 18 months. What do you think? (Reply in comments below)
“I have always been able to reach people by phone till 4-5 years ago. Now you can’t reach a hiring manager or candidate. Even if you have the name, you are not being transferred without an extension. Voice packages at the switchboard prevent you from getting through. Companies instruct employees not to leave voicemail messages. I’ve always been deep in the recruiting trenches. Recruiting was always a “contact sport” over the phone. Make 100-125 outgoing calls a day, connecting with roughly 35-40 people, and having interactions. The last few years calls are down to 15-20 calls a day with 2-4 conversations daily.”
Indeed, this is the experience of most recruiters I speak to
.
” I’ve always had clients, even in deep recessions, since 1980, until now. My clients, in essence, no longer require my services, as they can now find Top Secret and Secret Clearance candidates through AI online and have also built up their talent acquisition staff.”
” They can identify candidates with AI and get passive candidates that I look for to fill in information on what kind of position they’d be interested in. Then feed them appropriate positions as they arise.”
Is this your experience, dear reader? Surely, truly ‘passive candidates’ who are not actively looking but might be intrigued by your specific role, are not “Filling in information” for AI to harvest? Networks and bespoke outreach have a place, still, do you think?
“It’s difficult to cold call recruits as companies have gone to considerable lengths to protect their employees from phone calls at the switchboard. “
“Employees aren’t leaving their names on their voicemail, so on cold calls, you’re not sure who you’re leaving a message for. ”
“Often, when asking for someone at the switchboard, they won’t connect you unless you know their phone number.”
“Bottom line, it’s tougher to work with clients and reach candidates you’ve never spoken with. Emails to those people get you a 1-2% response rate.”
Yes, I hear this all the time. Cold, blind outreach has minimal effectiveness.
“This is the toughest I’ve seen it. Never did I think phone contact would be cut off completely.”
Bill wraps up with this sobering summary:
“I’m 73 and was going to retire at 75. But with numerous clients giving me the same message, perhaps the time has come after 45 years.”
So, it turns out Bill is thinking of retiring, before he wants to
After all those years in the industry, should Bill have a large bank of candidates and clients who willingly accept his calls, or am I expecting too much
What about you?
Does this sound familiar? What is your experience?
I am genuinely interested in your take on this, and I think all my readers would love to hear your perspective.
Please use the comments section below and let us know.
Is Agency recruiting really this bad?
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- Posted by Greg Savage
- On July 14, 2025
- 34 Comments

34 Comments