Guess what? Candidates are customers too!

Last week I blogged on the importance of customer service in the recruitment industry, and how Aquent is surveying customer satisfaction, and rewarding our staff based on customer feedback My story was picked up by recruitment journalists in Australia and the UK, and I have been fascinated by the feedback this concept has received. Comments […]

Posted by Greg Savage
On February 9, 2010
9 Comments

Customer service in Recruitment. We need to put our money where our mouth is

Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer service’ and the ‘customer comes first’ and ‘exceptional standards of service delivery’ and many other cliche-ridden phrases. But these claims were not written without […]

Posted by Greg Savage
On February 2, 2010
8 Comments

“Greg, I am an honest man, but business is business”

I have been in business a long time. And all of that time has been in the rough and tumble world of recruitment and staffing. Having worked as a recruiter, manager, and owner of recruitment businesses all over the world, I have seen my share of dubious business practices. Indeed I have, sadly, been witness […]

Posted by Greg Savage
On January 4, 2010
19 Comments

What future for recruiting? (Guest blog from Bill Boorman)

For a while now I’ve been changing my views on the future of recruiting. I have a feeling that the market is going to look quite different once we have shaken off the shackles of recession. I didn’t always think this way, but over the last year I have been building a fantastic network via […]

Posted by Greg Savage
On December 8, 2009
5 Comments

Yes Twitter and Face Book are cool…but recruiters, get real!

Please subscribe to ‘The Savage Truth’ for alerts on new postings, recruiting information and more. It’s free and takes no more than 20 seconds to do. Subscribe ************************************************************************************************** This year, in my capacity of International CEO of Aquent, (the only global staffing company dedicated to marketing and design) I was very excited to help launch […]

Posted by Greg Savage
On December 7, 2009
10 Comments

Australian Recruiters: LinkedIn or Lucked out?

During my recent RCSA speaking tour around Australia I spoke to over 500 Australian recruiters on the upbeat topic of ‘Riding the Recovery’. I have to admit it was refreshing to talk about positive ideas and strategies to ensure we take advantage of the opportunities presented by an economic revival. One of the key areas […]

Posted by Greg Savage
On December 1, 2009
2 Comments

Forget the hype. Australian Recruiters do not use Twitter!

Last year I conducted an RCSA seminar for over 500 Australian Recruiters in Sydney, Melbourne and Brisbane. The topic was “Riding the Recovery” and part of my session was on Social Media and how we need to build that technology into our talent sourcing strategies. Well, I grabbed this opportunity to conduct a little mini-survey […]

Posted by Greg Savage
On November 25, 2009
7 Comments

When it comes to public speaking, preparation saves perspiration

As a long time public speaker and presenter to large groups of people all over the world, I often have people say how lucky I am that public speaking ‘comes so easily to me‘. Well, as the famous South African golfer Gary Player said, ‘The harder I practice, the luckier I get!’ So, even though […]

Posted by Greg Savage
On November 16, 2009
8 Comments

Job Boards don’t find people jobs. People find people jobs

We are recovering from this downturn, and when we do, the talent shortage is going to be more severe than anything we experienced a year or two ago. Finding talent, connecting with those talent and building talent communities is going to be what separates the winners from the losers in the recruitment industry, in my […]

Posted by Greg Savage
On November 2, 2009
12 Comments

Why clients give out orders in competition… and why it’s wrong for everybody!

There is an elephant in the room when it comes to the basic business model of our industry. People don’t talk about it much, yet it’s a fundamental flaw in the relationship between client and recruiter, and it drives poor service and lack of satisfaction for all parties. Multi-listing of job orders across multiple agencies, […]

Posted by Greg Savage
On October 29, 2009
16 Comments

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