Leadership is action! It’s what you do that counts, not what you say

Managers have subordinates, leaders have followers. That short statement took me many years to learn. When I was young, and thrust into a management role way before I was ready, I thought leadership meant “getting people to do things”. And maybe, in the end, that is what it is. But it’s not by telling, or […]

Posted by Greg Savage
On March 8, 2010
8 Comments

Guess what? Candidates are customers too!

Last week I blogged on the importance of customer service in the recruitment industry, and how Aquent is surveying customer satisfaction, and rewarding our staff based on customer feedback My story was picked up by recruitment journalists in Australia and the UK, and I have been fascinated by the feedback this concept has received. Comments […]

Posted by Greg Savage
On February 9, 2010
9 Comments

Customer service in Recruitment. We need to put our money where our mouth is

Read the websites of any ten random recruitment companies. From any country. In the ‘About Us’ or ‘Our Services’ section, you will almost certainly find glowing and poetic prose about ‘customer service’ and the ‘customer comes first’ and ‘exceptional standards of service delivery’ and many other cliche-ridden phrases. But these claims were not written without […]

Posted by Greg Savage
On February 2, 2010
8 Comments

What a Uni student taught me about morale and engagement at work

In the world of managing staffing companies, I imagine the last few years are up there amongst the hardest ever. Anyone who runs a business will be well aware of the challenge of morale, engagement and staff retention right through the downturn, but a little scenario played a couple of years ago, close to home […]

Posted by Greg Savage
On December 14, 2009
5 Comments

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